1
How Do I Track My Order?
Once your order has been shipped, we will provide you with a tracking number so you can monitor its status. You can track your order directly through the shipping provider's website (e.g., DHL, UPS, FedEx). If you have any trouble tracking your package, our customer service team is available to assist you with updates and tracking information.
2
What Should I Do If I Receive Damaged Goods?
In the rare event that you receive damaged goods, please contact us immediately within 7 days of receiving the shipment. We will request photos of the damaged items, and our team will work with you to either send a replacement or issue a refund, depending on the situation. We stand behind the quality of our products and will do our best to resolve any issues promptly. Please note that products damaged due to mishandling during shipping must be reported to the carrier.
3
Why Choose Your Products Over Competitors?
Our products are designed with quality and durability in mind. We use high-quality materials like EVA, nylon, and fire-resistant fabrics to ensure your items are well-protected. Additionally, our company offers customizable designs that suit your brand, from logo placement to color choices. We prioritize on-time delivery, offer competitive pricing, and provide responsive after-sales support. Our global shipping experience ensures that customers in Europe, the US, Japan, and other regions receive timely and safe deliveries.
4
Can I Request a Sample Before Ordering?
Yes, we offer sample products for most of our items. Samples are a great way to evaluate the product quality and ensure it meets your expectations before committing to a large order. Sample charges depend on the product, and shipping fees are typically paid by the customer. Once the sample is approved, we will proceed with the full order. If the sample is approved, the cost will be deducted from your final order.
5
How to Customize My Product?
We offer full customization options for most of our products. You can choose your preferred material, size, color, and logo placement. For custom orders, we typically require you to submit artwork or designs for logos, and we will send you a sample for approval before starting mass production. Our team will guide you through the customization process to ensure the final product meets your specifications.
6
What Are the Shipping Costs?
Shipping costs depend on the destination, size, weight, and quantity of the order. We offer several shipping options, including standard and expedited services, through major couriers such as DHL, UPS, and FedEx. Once your order is confirmed, we will provide an estimated shipping cost, and you can select the preferred shipping method. For large bulk orders, we can also offer cost-effective freight shipping.
7
How Long Does It Take to Receive My Order?
Delivery time varies depending on the product type and customization requirements. For ready-made products, we typically process and ship orders within 5-7 business days. Custom orders may take longer, typically 30-40 days depending on the complexity and quantity. We will provide you with an estimated delivery date at the time of order confirmation. For urgent orders, please reach out to us, and we will try to accommodate faster production and shipping.
8
What Payment Methods Do You Accept?
We accept various payment methods including bank transfers, PayPal, and credit cards (Visa, MasterCard, American Express, etc.). For larger orders or international transactions, bank transfer is often preferred. Payments should be made in full before production begins, and we will send you an invoice detailing the total cost, including shipping and any applicable taxes.
9
What is Your Minimum Order Quantity (MOQ)?
Our MOQ varies depending on the product. For standard items like phone cases or simple bags, the MOQ starts at 100 units. For custom orders, such as logo printing or customized designs, the MOQ may be higher, usually starting at 500 to 1,000 units. If you are looking for smaller quantities, feel free to inquire, and we will try to accommodate your request, depending on the product and customization requirements.
10
How to Place an Order?
To place an order, simply browse our product catalog and select the items you wish to purchase. You can either contact our sales team for customized orders or proceed directly to our online store for ready-made products. After selecting your items, proceed to checkout, fill in the necessary shipping and payment details, and confirm your order. For bulk or customized orders, our team will provide you with a personalized quote and lead time.
Our address
Contact Person: Winner Lau
Tel: +86 135 4461 3379
Address: 3rd Floor, Building A, Huafeng Science and Technology Park, Meizikeng Section, South of National Highway 205, Xiantang Town, Dongyuan County, Heyuan City, Guangdong Province, China
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Dalap Industrial Corporation Co., Ltd., founded in 2010, specializes in R&D and manufacturing premium protective bags and cases. Professional OEM & ODM customization is available, with its products well recognized globally across Europe, America, Japan, Australia and other regions worldwide.
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